Supported Regions Details

Australia/New Zealand

Network Details

• Network Connection: Automatically connects to available local telecom networks.

• Data Policy: After high-speed data is exhausted, the speed will be throttled to 128kbps until the validity period ends, and you can continue to access the internet.

• Hotspot Sharing: Supported.

Validity and Activation

• Activation Period: The eSIM must be installed and activated within 30 days of purchase.

• Plan Validity: This eSIM plan cannot be topped up or extended. If you need more data or days of use, please repurchase a new eSIM plan directly. You will instantly receive a new QR code and can install it at any time.

Before Purchase

• Device Compatibility: Before purchasing, please ensure your mobile device supports eSIM functionality and is an unlocked version.

• Refund and Exchange Policy: This product is a virtual item. Once sold, no refunds, cancellations, or exchanges will be accepted for any reason.

• Data Management: To avoid rapid consumption of high-speed data, it is recommended to turn off automatic updates for mobile applications and cloud backup features.

Installation and Setup Guide

• iOS System: Go to "Settings" > "Cellular" > "Add eSIM", then scan the QR code. Follow the on-screen instructions to complete the setup.

• Android System: Go to "Settings" > "Network & internet" > "SIMs" > "Add eSIM", then scan the QR code.

  • Note: The setup path may vary slightly for different phone brands. Please refer to your phone's user manual if you have any questions.

Important Reminders

• Installation Timing: The QR code will be sent to your email after purchase. Please only install the eSIM when you are ready to start using it, as once the eSIM connects to a supported telecom network, the plan will automatically activate and start counting days.

• Risk of Early Activation: If your current location is already within the coverage area of this eSIM, activation may occur immediately after installation, even if you have not yet reached your main destination.

• Data Roaming: Please make sure to enable "Data Roaming" in your phone settings to successfully connect to the internet.

• Network Speed: The availability of 5G service depends on the network coverage in your location and your device specifications. If there is no 5G signal, your device will automatically connect to a 4G or LTE network.

Need Help?

If you encounter any issues during installation or use, please contact us through the customer service messaging system on this website (Shopify Inbox), and we will provide assistance as soon as possible.